Delivery Policy

At Livoil, we ensure a smooth and timely delivery process. Please review our delivery terms below:

1. Order Processing & Shipping

• Orders are processed and shipped as quickly as possible.
• Once shipped, cancellation is not allowed. However, orders can be canceled before shipping.

2. Delivery Attempts

• Our courier partner will attempt delivery twice.
• If both attempts fail, the package will be returned to us.
• Customers can request redelivery at their own cost.

3. Damaged or Incorrect Products

• If you receive a damaged or incorrect product, please contact us at info@livoil.in for a full refund or replacement.

4. Out-of-Stock Items

• If a product goes out of stock after purchase, customers will receive a full refund.

5. Returns After Delivery

• If you wish to return the product after delivery, you may request a return by emailing info@livoil.in and obtaining confirmation from us.

6. Return Shipping Charges

• A ₹40/liter return shipping fee will be deducted from refunds for returns except for cases in point 3.

7. Refund Processing

• Refunds will be processed within 7-14 calendar days after the returned product is received.
• The product seal must be intact, and the label & bottle must not be damaged.
• Refunds will be credited to the original payment method used.

8. Customer Support

For any delivery-related queries, email us at info@livoil.in. We are happy to assist you!